Privacy policy

At Young Global Living, accessible from younggloballiving.com, a B2C label of Short Stay Citizens B.V., one of our main priorities is the privacy of our visitors. Personal data are processed securely and with great due care. We adhere to the Global Data Protection Regulation and the Dutch Data Protection Act.

This Privacy Policy document contains types of information that is collected and recorded by younggloballiving.com and how we use it. We encourage you to read this privacy policy carefully.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. 

General Data Protection Regulation (GDPR)

We are a Data Controller of your information and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Young Global Living’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

  • Young Global Living needs to perform a contract with you
  • You have given Young Global Living permission to do so
  • Processing your personal information is in Young Global Living’s legitimate interests
  • Young Global Living needs to comply with the law

Young Global Living will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you.
  • The right of rectification.
  • The right to object.
  • The right of restriction.
  • The right to data portability
  • The right to withdraw consent

When do we collect data?

There are two instances when we collect data: 

  1. When visiting the website: younggloballving.com
  2. When signing up and/or logging in on the website: younggloballiving.com

What data do we collect?

Personal identification and contact data such as: first name, last name, username, gender, email address, phone number,  marital status, title, and date of birth.

Personal identification number in case our coliving operators require it for bookings

Where you are employed in case you are booking on behalf of your work

Financial and transaction data that may include your bank account and payment card details only when a booking is paid for

Technical data may include your browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.

Feedback and survey data responses when asked for

Usage data may include information about how you use our website, products and services.

Marketing and communications data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

By using our service, you will provide us with your data, when you book accommodation for a coliving space for example. That data can be personal data: data that can be directly or indirectly traced back to you. We only store and process the personal data that you provided us with.

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Subscribing to the website and becoming a member
  • Subscribe to our newsletter
  • Signup for an online event
  • When you inquire using the Contact Us form on our website
  • When you email us directly
  • When you use our service
  • Use or view our website via your browser’s cookies.

We may also receive your data indirectly from the following sources:

  • Relocation agencies that you hired for relocation purposes and that use our service for coliving accommodations.
  • Travel management agencies that you hired for travel purposes and that use our service for coliving accommodations.
  • Calamities agencies that you hired and that use our service for coliving accommodations.

 How will we use your data?

  • Young Global Living will process your personal data for the following purposes:
  • Your e-mail address is used for our newsletters if you are subscribed.
  • Your e-mail address may be used for surveys and other feedback purposes.
  • Process your inquiry, and manage your account and bookings.
  • To email you with special offers on services we think you might like if you subscribed to the newsletter.
  • We use your personal data for the booking of accommodations. We may disclose this information to our coliving operators for bookings.
  • In case you provide us with contact information for a question or inquiry, we will only use your information for answering your question or following up on your inquiry.
  • Your payment information is only used to process payments.
  • We may use personal data on an aggregated and anonymized level for our statistical purposes.
  • We may transfer your personal data that we collected, internationally, to coliving operators who are located outside of The Netherlands, in case the booking is for an international coliving operator.

How do we store and disclose your data?

Young Global Living securely stores your data on our protected and secured backend.

We will not disclose your personal data to third parties, except for your contact information, which is disclosed to the coliving operator in case you booked an accommodation of the aforementioned coliving operator.

We may use subcontractors, in which subcontractors may have access and/or process personal data on behalf of us. With subcontractors, we enter into data processing agreements, in which we stipulate that the subcontractor has to implement sufficient organisational and technical measures to avoid unlawful processing and that the subcontractor is only allowed to access and/or process the personal data in accordance with the agreed-upon purpose.

Your data may be shared to third parties that support our processes:

  • Asana for booking, enquiry purposes and business development processes.
  • Google Drive and One Drive to store backups
  • Revenue & Customs, regulators and other authorities based in the Netherlands and other relevant jurisdictions require reporting of processing activities in certain circumstances.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • Mailchimp for newsletters
  • Exact Online for financial transactions
  • Hyperguest for online bookings

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Young Global Living follows a standard procedure of using log files for visitors. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

How do we secure your data?

We have put in place appropriate security measures to prevent your personal data from being (accidentally) lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to our employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Our website is secured with an SSL certificate, to secure the communication between your device and our web server.

Data retention

Young Global Living will only retain your personal data for as long as needed to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By Dutch law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for five years after they cease being customers for tax purposes.

We may anonymise your personal data (so that it can no longer be associated with you) for research, accounting or statistical purposes in which case we may use this data indefinitely without further notice to you.

In some circumstances you can ask us to delete your data: see below for further information.

Marketing

Young Global Living would like to send you information about services of ours that we think you might like, as well as those of our partner companies. For example, agencies and coliving operator companies.

If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop Young Global Living from contacting you for marketing purposes or giving your data to other members of the Young Global Living Group.

If you no longer wish to be contacted for marketing purposes, please opt-out when you receive a newsletter or contact us below.

Cookies and Web Beacons

Like any other website, younggloballiving.com uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?

  • Our Company uses cookies in a range of ways to improve your experience on our website, including:
  • Keeping you signed in
  • Understanding how you use our website
  • Advertising purposes

What types of cookies do we use?

We use the following types of cookies:

  • Functional
  • Google Analytics
  • Social Media
  • Advertising

How to manage cookies

You can set your browser not to accept cookies and your preference. However, in a few cases, some of our website features may not function as a result.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of younggloballiving.com.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on younggloballiving.com, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that younggloballiving.com has no access to or control over these cookies that are used by third-party advertisers.

Third-Party Privacy Policies

younggloballiving.com’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Young Global Living does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect on younggloballiving.com. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Young Global Living for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Young Global Living correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Young Global Living erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Young Global Living restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Young Global Living processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Young Global Living transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us, our contact information is below.

Changes to our privacy policy

Young Global Living keeps its privacy policy under regular review and places any updates on this web page.

We are entitled to change this privacy policy at any moment. We encourage you to read this privacy policy on a regular basis, to ensure you took notice of the most recent version.

This privacy policy was last updated on the 6th of April 2022.

How to contact us

If you have any questions about Young Global Living’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Full name of legal entity: Short Stay Citizens B.V.

Email address:

info@younggloballiving.com

info@shortstaycitizens.com 

Call us:  +31(0)107670574

Postal address:

Westerstraat 46, 3rd floor

3016 DH Rotterdam

The Netherlands

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Young Global Living has not addressed your concern in a satisfactory manner, you may contact the Dutch Data Protection Authority (Dutch DPA) or the Autoriteit Persoonsgegevens in Dutch.

Telephone number:

(+31) – (0)70 – 888 85 00

Fax: (+31) – (0)70 – 888 85 01

Address:

Autoriteit Persoonsgegevens

PO Box 93374

2509 AJ The Hague

The Netherlands